Total Quality Management Techniques Explored at Carolina Cream and Scott Specialty Foods: A Case Study

This case study examines the implementation of Total Quality Management (TOM) in two food processing firms. The two firms, which are separate divisions of a large food processor, used different implementation strategies, management leadership and employee empowerment. These strategies are compared on a strengths-and-weaknesses basis. The analysis shows that the context in which TQM is implemented is an important factor when planning such a dramatic strategic change and that the implementation of TQM or any other managerial innovation requires building teamwork and devotion of significant resources by all stakeholders in a company.


Issue Date:
1995
Publication Type:
Journal Article
DOI and Other Identifiers:
0738-8950 (Other)
PURL Identifier:
http://purl.umn.edu/90372
Published in:
Journal of Agribusiness, Volume 13, Number 2
Page range:
137-158
Total Pages:
22




 Record created 2017-04-01, last modified 2017-04-04

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