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Abstract

This is a qualitative analysis of 2,000 written comments by members of two dairy cooperatives. Nearly all comments expressed levels of frustration and/or discontent. The report provides synthesized abstracts of comments. These abstracts are interpreted using a modified social work "life model" of analysis. Frustration and problematic solidarity (cleavages) within the organization are understood functions of: maladaptive transactions—breakdowns in communications, changing and inconsistent expectations, perceived exploitive relationships—as well as general unresponsiveness to meet specific member needs within the organization, and the larger environment. Recommendations are drawn from the analysis and from specific member comments.

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