BUSINESS PROCESS OUTSOURCING AS A TOOL FOR IMPROVING ENTERPRISE EFFICIENCY

The purpose of this paper is pointing out the relevance of outsourcing of business process project and strategic option for improving enterprise efficiency and realizing the competitive advantage. The aim of the paper is designing a conceptual model for implementation of BPO concept, which contains four generic steps: establish a business process outsourcing team, conduct a business process analysis, determine BPO possibilities, develop and present the business plan of BPO. The proposed model helps the clients and service provider organizations in understanding critical steps in realizing the intended BPO project.


Editor(s):
Simonović, Dragoljub
Simonović, Zoran
Issue Date:
Sep 30 2015
Publication Type:
Journal Article
DOI and Other Identifiers:
Ekonomika Vol 61 Issue 3 pp 31-41 2015 (Other)
PURL Identifier:
http://purl.umn.edu/212935
Published in:
Ekonomika, Journal for Economic Theory and Practice and Social Issues, Volume 61, Issue 3
Page range:
31-41
Total Pages:
12
JEL Codes:
M11; M21; O31




 Record created 2017-04-01, last modified 2017-08-28

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