Files
Abstract
Emotional labour, as a self-contained field of research, is only three decades old. This study aims to summarize key findings from
investigations of the last ten years in an attempt to provide a reference for interpretation of organizational emotions and the organizational
aspects of emotional labour. It makes no secret of its aim being to call the attention of anybody dealing with people as workforce that work
no longer has only physical or mental aspects, but an emotional dimension as well. Most often this latter dimension lives an independent life.
Normally, it is not regulated, tracked, appreciated or rewarded properly, which might send a message to employees that it is not really
important. However, emotional labour is a concomitant of most professions and jobs. Where it is not given any conscious consideration by
either the employer nor its employees, numerous opportunities of making it easier or improving it may be lost.